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How technical is Technology Transformation?

Chris Southgate writes about his time  working with Capgemini's Technology Transformation unit:

Joining the CDC was full of promise and wonder, and much was said about the variety of roles and responsibilities that await eager new CDCers. During the initial induction we were given an introduction to each of the capability units within consulting to generate some interest in their areas. This was hugely beneficial in building on knowledge of the business but I still felt no more aware of what I wanted to do or where I wanted to work!  

I was then given the opportunity to join an exciting Technology Transformation (TT) project, which I jumped at. Given it has an image of deeply technical transformation projects and close links with Technology Services (another Capgemini offering), TT has somewhat surprised me. My first project has been a real mixed bag of workshop facilitation, presentations, conference calls, process mapping, change management, and lots of drawing new and innovative visuals for the client, all on top of a weekly commute to Edinburgh… And none of this has been based around computer coding or hardware installations!

My project has been to design a new engagement model for the IT department of a large utilities firm to help them deliver over the coming challenging investment period. Identifying solutions through process redesign, performance management and business engagement, all with a handful of political navigation has only been half the task. Managing the change process through planning, communication and transition activities is what has made this a really challenging and enjoyable experience, and what makes up the transformation element of Technology Transformation.  This first experience of Capgemini and TT has been incredibly varied and interesting, not at all as technical as some may think!